SERVICE ADVISOR PRO

Australia & New Zealand Tour 2020

NOTE: Due to the COVID19 crisis, all events are now virtual!

Join Rachael Sheldrick - The Workshop Whisperer for this industry leading Service Advisor Training Program!

Australasia - 1st & 2nd May 2020

All resources required for Service Advisor Pro online virtual events are express posted to participants ahead of the event.

If you are still wondering what it takes to make a profit on EVERY job you do, while ensuring top notch customer service delivery, and having everyone leave on time each day, chances are you haven't yet mastered or even implemented the role of professional service advisor into your auto repair business yet.

Stop doing things the hard way by either doing all the service advising yourself as well as trying to work on the tools, or paying a receptionist to sell things they simply don't have the skills to sell.

Join like minded auto repair shop owners from across Australia and New Zealand as the industry expert Rachael Sheldrick shares with you the strategies, techniques, and must haves your service advisor needs to ensure your business starts providing you with the rewards you deserve.

Here is are the minimum inclusions of your two day Service Advisor Pro by Workshop Whisperer™ training.

Day 1: For Auto Repair Shop Owners 9am to 3pm AWST / 11am to 5pm AEST / 1pm to 7pm NZ time

What you will learn:

• Finally learn how your auto repair business could be performing better, by understanding the correlation between your mechanic specific metrics and your financials so you can improve your average sale, gross, and net profit

• What numbers and financial results to share with your team in order to achieve their full buy in to grow your business

• How to stop struggling with the designated roles inside your business, and being caught between being a technician who is productive, and in the office trying to quote work and speak with customers.

• How to stop filling your workshop to the point of bursting each day, destroying your chances of getting further ahead

• What the service advisor role entails, including full position description with roles and responsibilities

• What makes a great service advisor, and how to set them up for success

• How to remunerate your Service Advisor
• 
  

Day 2: For Auto Repair Shop Owners and Service Advisors/Potential Service Advisors

9am to 3pm AWST / 11am to 5pm AEST / 1pm to 7pm NZ time

What you will learn:

• Understand your role, responsibilities, and your owners expectations

• The mechanic specific metrics (KPI's) that every service advisor must focus on and be fluent in

• What conversations you should be having with your owner/supervisor regarding your role to drive profitability

• What "tools" every service advisor must have in their service advisor "tool box"

• Selling skills for success -through role play and set exercises, you'll learn the difference between ethical up-selling and a pushy salesperson, and why there is no place for fear in sales.

Both days will involve group interaction and participation in order to put the learning into action to help form new and successful habits.

All Participants will receive their own copy of all learning materials for each day they attend.

Investment: $1997 per business for up to 2 people, Incl GST . Billed to Capricorn over four months in AUD or NZD ($499.25 per month x 4 months). Credit Card billed FULL in AUD. Additional team members billed at $997 each incl GST. ***Note, if you wish to pay by credit card over 4 months, please email [email protected] and we will process your registration and payment manually***

INCLUSIONS:

2 full days of learning, all working materials and and the opportunity to receive best practice and network "virtually" with other auto repair shops across Australia and New Zealand. Additional attendees will be $997 per person. 

WHAT TO BRING

You will need to have with you your favourite note taking materials, smart casual clothing (to feel as if you are in a professional learning environment) and an open mind and eager attitude to learn news ways of doing things in your workshop. Please be set up in an area with great lighting (e.g. facing an open window that gets a good amount of natural light coming through) and on a laptop/tablet with both microphone and camera/webcam capabilities.

Never has there been a better time to know your numbers and be able to maximise the profit on every single job you do! 

Register Below Now to Secure Your Seats For This Industry

Leading Service Advisor Training.